Legal
Fraud policy
The fine print, but in a bigger font.
Go to…
Alicia tries to represent your interests as best as possible, but unfortunately this trust is sometimes damaged by a small group of customers. An investigation into insurance fraud showed that one in three people indicate that they have committed insurance fraud. This has major consequences, not only for us, but also for you as a customer.
What do we mean by fraud?
By fraud we mean: ‘deliberately harming an insurer in order to benefit (or have someone else) benefit financially’.
Examples of fraud
Claim more than was stolen;
Claim a higher amount than the damage suffered;
Report the same damage again with a different story after a rejected damage;
Forge a note;
Stage a burglary.
We carefully record every damage report to avoid misunderstandings. If we think something is not right, we are obliged to investigate this (or have it investigated). Sometimes we engage external research agencies to carry out the research.
Measures
In case of fraud, a number of measures can be undertaken, for example:
Not reimburse a damage;
Have a paid damage refunded;
Charge additional costs incurred;
Cancel an insurance;
Cancel our partnership;
Part from the fraudster by canceling all his insurance policies;
Reporting fraud on the so-called warning list (registration of the Central Information System Foundation). With this we warn other insurers. This makes it more difficult for the fraudster to insure himself at the normal premium;
Report it to the police.
Active Fraud prevention
Research shows that almost everyone believes that they should not be the victims of insurance fraud. Through your premium you contribute to the fraudulent behavior of others. Of course we want to prevent this as much as possible. Another important reason for us to actively fight fraud!
If we suspect insurance fraud, we will immediately inform the customer and ask for additional information to rule out this suspicion.
How to report fraud with us?
If you want to report fraud to us, you can send an email to [email protected].
We ask you to include as much of the following information as possible in your email:
The claim number
Name, address and date of birth of the person concerned
The nature of the Fraud
The way you came into possession of the information
Your contact details if you are willing to provide additional information to Alicia
If you prefer to report anonymously, please contact Meld Misdaad Anoniem by calling 0800-7000.
Rotterdam, November 24th 2022
