Blog
New: Device Protection, the Alicia way
Presenting our latest new business line: Device Protection. A product that creates higher customer loyalty, as well as new income for your retail & e-commerce business.
29 October 2024
Consumer electronics play a central role in everyday life - few days pass without the use of a laptop, phone or tablet. As businesses look for ways to constantly evolve to add value through innovative services and stay ahead of the competition, insurance for consumer electronics presents a new opportunity.
Now introducing: Alicia’s new Device Protection. A product that not only protects your customers’ electronics, but also unlocks new revenue opportunities for your business.
What Device Protection means for you
Extra revenue model
Take good care of your customers, and don't forget yourself in the process. Extra services such as insurance add value for everyone.
Happy, loyal customers
Customers want convenience, not hassle. Show them you understand them by making insurance easy, and offering it at the most relevant time.
Insurance as a Service
You don't have to be, or become, an insurance expert. We make sure your customers are offered exactly what is relevant to them.
Why Device Protection?
Convenience and relevance - that's what it's all about these days. Customers don't want to have to search endlessly for the right products and services. Customer experience and loyalty lies in providing the right value added services that really benefit your customers.
Such as Device Protection. You can fully integrate that into your business, at the most relevant moment in the customer journey. And that goes beyond the moment when they buy a device, as with many traditional insurance policies. Your customers can activate cover up to a year later. With those multiple contact moments, you can build even stronger, long-term relationships with your customers.
Last but not least, selling insurance gives your company a new source of income. Without needing the insurance knowledge and licences. A win-win situation.
Show your customers that you understand them and think with them, with Device Protection.
Who can offer Device Protection?
Retail and e-commerce parties that sell devices can really benefit from this new product as a valuable extra service. But also brands that sell or offer related products and services can diversify their revenue streams through value added services like this one!
Relevance is key for any value added service to work. If Device Protection insurance is relevant for your users and their needs, then offering device protection is for you.
In a nutshell
Covers the most frequent reasons for damages
Water damage or dropping yo ur device – the usual suspectsPurchased in 3 minutes
Whether online or offline, through the checkout systems.Protected all around the world
No matter if a device breaks at home or in AntarcticaInsure new devices, or up to 12 months after buying them
More than one moment to make sure people’s device are protectedCase + screen protector = premium discount
To reward those taking good care of their belongings
Customer experience and loyalty lie in providing the right value added services, that really benefit your customers.
Here's how it works
Seamless user experience
Whether your focus is on e-commerce, in-store retail, or online services, Device Protection is fully digital and can be easily embedded into your sales flow. And since convenience is key, you can be sure to see some very happy customers.
Alicia = single point of contact
Alicia takes care of all aspects of the insurance process, from onboarding to claims handling. Since we work with multiple insurers, your customers receive the best possible deal, without adding complexity to your operations.
Insure devices up to 1 year after purchasing
What makes this insurance unique is that it's not just for newly bought devices – it can be bought up to a year after a device is purchased. Thanks to the flexibility of this product you can offer insurance at multiple points in the customer journey. This opens up additional revenue streams, increasing the window of opportunity to capture customer value for much longer.
Real-time pricing
How do we make sure people never pay too much? Our system continuously base our premiums on real-time phone prices, ensuring that your customers are always offered the most up-to-date insurance rates for their device.
Your customers receive the best possible deal, without adding complexity to your operations.
The Alicia Advantage: Driving growth and differentiation for your business
Incorporating Device Protection into your product lineup and value-added services is more than just adding an insurance option – it’s about enhancing your brand’s value proposition and staying competitive in a rapidly changing market. Offer the best possible service while benefiting from new revenue streams and increased customer loyalty.
Ready to unlock new opportunities with Device Protection? Reach out to our business development team at [email protected] to explore how this innovative solution can be seamlessly integrated into your offerings.